Frequently Asked Questions

Orders & Shopping

Can I place a custom or personalized order?
Yes! We love creating custom pieces. Visit our Custom Orders page to learn more and get in touch.

How do I know my order went through?
You'll receive a confirmation email as soon as your order is placed. If you don't see it, check your spam folder or contact us.

Shipping & Delivery

How long does it take to process my order?
Since everything is handmade, please allow 3–5 business days for processing before your order ships.

Do you ship internationally?
Please visit our Shipping & Delivery page for current shipping destinations and rates.

How can I track my order?
Once your order ships, you'll receive a tracking number via email.

Products

What materials do you use?
We use a variety of quality materials depending on the product. Check individual product listings for specific material details.

How do I care for my items?
Visit our Care Instructions page for tips on keeping your pieces looking their best.

Returns & Exchanges

What is your return policy?
Please visit our Returns & Refunds page for full details.

Can I return a custom order?
Custom and personalized items are final sale unless they arrive damaged or defective.

Still have questions?
Contact us — we're happy to help!